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Thames Hospice announces critical changes to its services in response to COVID-19

Thames Hospice cares for and supports local families facing terminal illness and it’s important that, during these unprecedented times, we take all reasonable steps to continue to protect the well-being and safety of those using our services, as well as colleagues working and volunteering at the Hospice.

Following the UK Government’s guidance on COVID-19, our services are operating as follows to ensure we continue to support local people and NHS Trusts:

Inpatient Unit

The Inpatient Unit remains open, continuing to care for patients with end-of-life needs and will also support those who have or are suspected of having COVID-19. The Inpatient Unit will be divided into two clinical areas (with separate entrances) to support and protect patients, visitors and staff as follows:

  • All patients who do not have COVID-19 will be nursed in the shared wards
  • Patients with COVID-19 will be cared for in the single rooms

Complementary Therapy treatments will only be offered to patients on the Inpatient Unit (non-COVID-19 patients only) until further notice.

Day Therapy Unit

In the interest of reducing risk and keeping staff, volunteers and visitors safe, our Day Therapy Unit is closed until the foreseeable future. We remain in regular contact with our Day Therapy patients to check on their health and well-being. Our Advice Line is also available to patients and their carers 24-hours a day. Call 01753 848925.

Community services

Community services will continue to care for those with palliative needs at home. The Community Team can be contacted on 01753 848925.

Counselling services

One-to-one counselling services are continuing but our clients will be offered telephone consultation where appropriate.


Our lymphoedema service will continue to be offered for patients who urgently need this service.

Visiting the Hospice

Relatives can visit between the hours of 12pm-7pm in our Inpatient Unit. On the shared wards, one visitor per patient is allowed into the bay. In the private rooms, a maximum of two visitors per patient are allowed into the room. All visitors must wear PPE which is available from reception.

We ask all visitors to wash their hands and use hand gel prior to visiting the clinical area.

Further information is available on the UK Government website and is updated daily:

Supporting us

We rely on the generosity of our local community for the majority of our funding and without your donations we couldn’t keep the doors open. In these extraordinary times our fundraising activities are having to be cancelled or postponed and our shops closed for the foreseeable future. We’ve never needed you, our wonderful supporters, more than we need you today. Please donate what you can to help keep hospice care available for those in desperate need.