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Covid-19 (Coronavirus): Thames Hospice services update


Following the UK Government’s latest guidelines, our services are operating as follows to ensure we continue to support our local community:

Inpatient Unit

The Inpatient Unit remains open, continuing to care for patients with palliative and end-of-life care needs.

Main reception is open daily, 9am to 5pm. Outside of these hours, access to the Inpatient Unit is via the Ambulance and Night Entrance. Please ring the buzzer for assistance.

Our visiting hours on the Inpatient Unit are 12pm to 7pm, Monday to Sunday. Last admission for visiting is 5pm. Visiting is limited to two people from any household at one time.

From Monday 19 April 2021 all visitors must order their own Lateral Flow Tests and complete these at home. To acquire these tests, please visit your local testing site, pharmacy or order online here. Testing kits are free to all members of the public. You will need to prove a negative test result within 72 hours of visiting Thames Hospice. You can do this by uploading your test result to the government's website at Please show this on your phone to our reception staff on arrival. If you are unable to do this, please bring in your negative test panel and give it to our reception staff to dispose of. Visitors only need to take two Lateral Flow Tests per week.

Please note: all visitors must also wear PPE, have their temperature checked upon arrival and complete the track and trace form.


Our lymphoedema service continues to be offered for patients who need this service.

Care at Home

Our Palliative Care Response Team (PCRT) continues to care for patients with palliative needs at home 24 hours a day, 7 days a week. The Team can be contacted on 01753 848925.

Counselling services

One-to-one counselling services are continuing but our clients will be offered telephone consultation where appropriate.

Family Support

Our Family Support Team can provide support by telephone to any member of the family whose loved one is being cared for on our Inpatient Unit. Please contact the Hospice on 01753 842121 and ask for the Family Support Team.

Complementary Therapy

Our complementary therapy service continues to be offered for patients.

Day Therapy Suite

Our Day Therapy Suite is now open Monday to Friday 10am to 2pm.

24 hour Telephone Advice Line

Our Advice Line is available to patients and their carers 24-hours a day, 365 days a year. Please call 01753 848925.

Café by the Lake and shop

All our high street shops are now open. Please click here for opening times. Our shop at the Hospice, Thames Hospice Shop No.23, is open daily 9am to 5pm. You can also support us and shop online at or eBay.

Café by the Lake will reopen to the public for takeaway service only from 19 April 2021, 9am to 5pm. All café visitors must show proof of a negative test result as above before entering the Hospice.

Supporting us
We rely on the generosity of our local community for the majority of our funding and without your donations we couldn’t keep the doors open. In these extraordinary times our fundraising activities are having to be cancelled or postponed and our shops closed for the foreseeable future. We’ve never needed you, our wonderful supporters, more than we need you today. Please donate what you can to help keep hospice care available for those in desperate need.